Update by user Jul 26, 2019 Finally on May 23rd 2019 we were contacted by the new service manager that there was a check at the dealership for the part and labor for this problem. OH *** Yes. Finally! Thank you, Daimler/Stuttgart for any help you did on the German side for this to be taken care of. We had a nice conversation with the new service manager and he knows his stuff on Mercedes Benz vehicles. I do hope that this dealership can get their act together and make this dealership awesome again. Thank you MB Update by user Apr 12, 2019 I was asked has this problem been resolved. NO ! Was I contacted by anyone after the 14 contacts I made to MB South Atlanta, 5 contacts to MBUSA. NO ! Last time contacted was Latasha 1-28-19 when she was typing into her system to send the money to me. No other contact back after 2 emails to her personal email and phone calls, to see when payment to me is coming. NOTHING NO explanation of what happened to questions in email also. Bad customer service. The saying is: IT IS SO HARD TO FIND GOOD HELP THESE DAYS ! Is an understatement. If say this part is under rebate or RECALL as should have been listed, then pay the customer back and labor too? Don't say you will pay and not. What's up with that ?? Original review posted by user Mar 13, 2019 Terrible service and I gave them the business you are told you must have the MB dealership take care of the car for anyone else does not know how to fix MB cars? BS ! Mercedes Benz South Atlanta- service manager and reps that protect this dealership's manager are the problem also. GM is No where to be found, as well as the Manager of Service. Payment for rebate of part along with labor that was a RECALL even though they can never say the R word in MB still has not been received after 5 months they received all paperwork in Oct 2018 did not acknowledge they received the information for months could not even get anyone on phone to see if they were submitting to the correct people for payment. Then in Jan 2019 a little person in service department said she was handling the submission of paperwork for payment. March 2019 still not a payment and no reply from emails or phone calls again. My E500 sport is a wonderful car and would like to buy another but not from this dealership they can not be trusted with a word they ever say. MB Headquarters in Sandy Springs GA was alerted of this 5 times and they said they passed to this dealership to pay us but still has not happened. So if you have money as being rich this dealership will lie to you to get sale and if there is a problem they will not take care of you or your car for sure, it must not be in their nature here. Sad!