Update by user Dec 09, 2020 Thank you, Valerie, for your help! :). Original review posted by user Dec 09, 2020 To Whom It May Concern: I called 1 80* 655 **** and had a chance to speak with a very lovely and professional lady, whose name is Valarie. I was inquiring about the power outage that occurred on Redondo Ave. in Long Beach, on Tuesday, December 8th, 2020, between early morning and 7 p.m. Valerie was very gracious walking me through the reasons why there was a power outage. I could not be more thankful for her patience, excellent customer service, professionalism, kind and sensitive approach. She was truthful and genuine and I could not ask more for a better explanation and her care that she has showed me. Thank you, Valerie, and the Edison Team, for making sure we stay safe and protected. Respectfully, Kristýna B. Sending you Blessings and praying for your safety, guys! :) User's recommendation: My recomendation is high without reservations.