Update by user May 25, 2021 Company fixed the issue and I have been provided with full refund. Update by user May 25, 2021 After sending numerous emails to Full Beauty, I finally got a credit. Original review updated by user May 25, 2021 TOOK SEVERAL WEEKS TO RECEIVE ORDER. CHEAPLY MADE. RETURNED IT WITH THEIR PREPAID LABEL AND IT WAS REFUSED. CUSTOMER SERVICE REP LIED ABOUT RETURNS. NO REFUND GIVEN AND NEVER RECEIVED MY MERCHANDISE BACK. CUSTOMER SERVICE IS THE WORST I HAVE EVER EXPERIENCED ANYWHERE. THEY DO NOT CARE AT ALL ABOUT THEIR CUSTOMERS. User's recommendation: STAY AWAY FROM THIS COMPANY.