Update by user Sep 05, 2020 Company fixed the issue and I have been provided with product replacement. It is also refreshing to see Cat at the other Kay Jeweler honor that committment. Thank you, Cat!. Original review posted by user Sep 05, 2020 As my wife and I live in Payson, AZ about 100 miles away from Glendale, AZ on Monday, 8/31/2020 at 12:52 I called the Kay Jeweler at 7700 W. Arrowhead Towne Center, Ste 2205, Glendale, AZ 85308 (6**) **2-3996 to ensure that they would be open on Wednesday, 9/2/2020 and they would honor and replace my Lifetime Watch Battery Replacement that I had my purchase receipt. I was assured on the call that they would replace my watch battery. While I was getting a haircut my wife took my watch to the aforementioned Kay Jeweler and was told they would NOT replace the watch battery as it could have Covid-19. I later called that Kay Jeweler and stated it is a known fact that you CANNOT get Covid-19 from an object and that it could be wiped down. They still refused to replace the battery as they had promised on the phone 2 days previous. I then called a different Kay Jeweler at 21001 N. Tatum Blvd, Phoenix, AZ 85050 (4**) **5-9116 and spoke with Cat explaining what I was told by the 7700 W. Arrowhead Towne Center store. Cat was horrified that I was refused the battery replacement as promised on the phone 2 days prior and that I had driven 100 miles from Payson, AZ. Cat offered to replace the watch battery and did so as we were returning to Payson, AZ. Kudos to Cat at Kay Jewelers at 21001 N. Tatum Blvd, Phoenix, AZ 85050. I am very disappointed that Kay Jewelers at 7700 W. Arrowhead Towne Center, Ste 2205, Glendale, AZ 85308 (6**) **2-3996 refused to follow through on their phone promise 2 days earlier and failed to provide the customer service I had already paid for through a Lifetime Watch Battery Replacement Program. I would NOT recommend that anyone do any business with that Kay Jeweler as they do NOT stand behind what they promise and DO NOT provide the customer service that a customer pays for. It is so sorry that customer service and commitment to promises are often ignored in the world today. It is also refreshing to see Cat at the other Kay Jeweler honor that commitment. Thank you, Cat! User's recommendation: I would NOT recommend that anyone do any business with that Kay Jeweler as they do NOT stand behind what they promise and DO NOT provide the customer service that a customer pays for.