Update by user Jun 29, 2021 Company fixed the issue and I have been provided with product or service ordered. Update by user Jun 29, 2021 The recipient got the flowers though bouquet is not that nice at all as on the picture and totally different one Original review updated by user Jun 29, 2021 No chance to track the delivery status and at the same time customer service- silent, Instagram messages are left without reply- impossible to get the up to date info regarding the order status. Because of that I had to spend more money as ordered the second bouquet from another company to be sure the celebrating person will get some flowers from me. The delivered bouquet from Flora queen was totally different from the one on the website I chose and paid for. Definitely cheaper. User's recommendation: Don’t use flora queen at least for delivery in Germany!