Update by user May 15, 2021 Company fixed the issue and I have been provided with full refund. Original review posted by user May 12, 2021 I received an RV air condition that was damaged, the box was covered in oil upon receiving. The only way to communicate with this company is via email. I immediately emailed them and told them.they said they would send shipping label to have item shipped back. That was on Wednesday May 5 th. Finally after several emails I got the shipping label on Friday May 7 th. The unit was picked by fedex on Saturday May 8. The unit arrived to RV parts county on Tuesday May 11,2021 at 929 am. Signed for by J.HACKER. I have an email stating that when the damaged unit was received that RV Parts County would ship a new unit out that same day. Now they say it will be 4 to 5 weeks before they will send a replacement. I have ask for a refund. User's recommendation: Stay away.