Update by user May 23, 2021 Company fixed the issue and I have been provided with product replacement. An appointment was made quickly to resolve the issue. It turned out to be a scratch and was buffed out and I have not had any further issues. I was also contacted by a supervisor with an apology. I am very happy with my purchase.. Original review posted by user Apr 22, 2021 I had a shower installed, taking out the tub. That was on March 11, 2021. I was cleaning the shower floor and found a crack on the floor on April 21, 2021. I have not even paid the first payment. I immediately called West Shore Homes to report the problem. They will have to make the product (floor basin), the person who handles this, and the scheduling called out today. They hope to be able to reuse the walls. I am not sure about that fix. I will be checking out what they are doing most of the time they are here. I had the handicapped shower installed with just a small lip so that I do not have to step up into the shower. I will now have to use my main tub/shower until the job is completed, which means I have to wait until I have help getting in the shower. The installers were on time and courteous.