Update by user Feb 15, 2021 Company fixed the issue and I have been provided with full refund. Apologized for the confusion and issued a refund. Laura very professional. I will consider going back to them in the future and make sure I cancel the service after I am no longer using it.. Update by user Feb 15, 2021 Feb 10 I received an email from instant support@***.com stating their billing policy. They confirmed my cancellation February 5th and that no further charges would be incurred. As a courtesy they refunded my account in the amount of 111.24 (confirmed 2/11..and is what...