Update by user Jul 27, 2021 Company fixed the issue and I have been provided with partial refund. They called me and offered me a discount on the chair. I was OK with that!. Original review posted by user Jun 08, 2021 I purchased the Cali Convertible Chair and upon arrival, it was broken. The wheels on the pull-out part were broken off. If you could snd replacement wheels- I can put them on. Also, you said I was 6 days late on my payment? I made a payment on 5/11/21 for the last month of $40. My bill is due towards the end of the month and I always pay early. So why am I being told I was late making a payment? User's recommendation: I was unaware Montgomery wards wasn't a good company to deal with until I found this site by googling for their e-mail. Don't buy from them.