I signed up for services to help reduce my tax debt I paid half of the cost up front with monthly payments that was Feb 5, 2021 I was sent emails welcoming me and I was assigned to Tyrone Taylor I spoke with Tyrone who stated that he usually checks in with updates about every three weeks. Tyrone was doing my 2021 tax return also and the forms he sent me were out dated and I tried contacting him to let him know and It wasn't until I sent him an email telling him I was dissatisfied and wanted to discontinue service. He contacted me I sent my information for taxes he prepared my return however there was incorrect information and mistakes in the return. I immediately contacted him received no response it wasn't until I waited about the three weeks and never heard from him I reached out again and he sent me what he said was the corrected and stated that he thought he sent them to me but must not of. I looked over the taxes again and it was still incorrect and I sent him another email and have heard nothing back as of this writing. I also explained my situation of having to go to court by my ex husband regarding the tax situation and that was in march and I explained that I was told by the judge that I would have to have taxes paid or a resolution by may 2021 which is the next court appearance I have to attend. I still do not have my taxes filed and I am very dissatisfied with the service I have received and I now have to get my taxes done and deal with the courts and IRS on my own. I'm requesting a complete refund due to lack of service and complete unprofessionalism. Please discontinue the payments you are automatically deducting and please refund the entire amount of monies that I have paid for thus far. Renee'