26 Jan, 2021 → by ClaimboUser393386
Reserved 2 Hotel Rooms and Paid with Military Star Card
*SOLVED
2
On September 19, 2019 I told my husband, Lisandro Lopez Martinez, to check for a site that I saw where we can use the Military Star Card (MSC) to buy flights, reserve hotel rooms, and others. He understood that GVR was a good company and paid for the subscription $199.00. It was going to be at my name, Silbia Gonzalez, because I am the owner of the MSC. On Sep 21st of that same year, we made 2 transactions with GVR and bought in total 6 ticket flights to Atlanta, Georgia using Delta Air Lines .The first transaction was for $287.20 ( Booked ID: [protected] and in GVR's site says: $237.20) and the second one was for $890.36 (Booked ID: 1189240 and in GVR's site says: $790.36).We see here that there is an overcharged for my MSC of $200. On Oct. 9th, we bought with GVR and booked for 2 rooms in Hotel Baymont by Wyndham Columbia Northwest: a king suit for $271.42 and the second room for $206.33. Also, on Oct 19th my MSC was charged with $11.12 which I do not what it was because it does not appear that amount in my documents, only in my account summary of MCS. On October 2020, I started receiving emails and calls that my account with GVR was going to be cancelled and checked my account and it is extended to 2021. On October 2020, I decided to take a call from them and ask why a man was calling me about my account, and a woman told me that, according with GVR's info, I have to pay $400. Well, because I am in the process of a divorce, I told myself that maybe my husband missed something. So, I agreed to make payments of $76.38 each month until the amount requested was paid in full. On January 21, 2021 I decided to call GVR and paid the final amount and why my payments are not reflected in my account. He told me that that is strange but I have to pay $900. I was complaining that the company was a scam one and he said that the manager was going to talk with me. Later, I called MSC and saw that GVR's reservations was paid with my MSC. My husband/or ex husband (not sure if it is official yet) called today to GVR and he waited for 40 minutes in hold and nobody took the call.