I called to make a reservation at the Baltimore Harbor Inn and in the discussion with the operator (Logan) he told me that the price depended on whether it was a no-money-back reservation or one with a cancellation option. I said I was surprised at that since my previous reservation experience was that I could cancel up to 24 hours before the stay. Logan then asked me if I had booked a hotel during this COVID period and I told him that was not his business. He called me rude and said he would put me on a list that blocked me from reserving a room at the hotel. That angered me and I asked to speak to a supervisor. He repeated the threat to block me (at least twice more) as I asked again to speak to a supervisor. He called me rude again which angered me further and I told him he was rude. He claimed to have many years in the business and knew how to deal with rude callers. He put me on hold and after a few minutes, told me he was still waiting and would keep me on hold. Then he hung up. This occured at about 9am EST on 7/31/2021. I think/hope you have a recording and can check it.