I will like to have a Supervisor or someone who's in charge of the itinerary. On June 12, 2021 we tried to change dates on the reservation but space wasn't available from the Hotel side so they said cancelation and reimbursement was the best option which we did, now today is June 16th and nothing has been solved out I don't have my refund. I've talked to 2 workers at the hotel (Jill and Miracle) both guest service agents at the hotel and they said there is no problem to get my refund but I have to do it through Expedia which I've been trying to do and nothing gets solved. I am truly a Expedia loyal customer and I need my money as I do have an upcoming reservation as you can see I made through Expedia. I just want my refund please thank you.