June 2021, #[protected]. When I made this reservation I was not told of the $14.99 service fee AND my email address was not verified (with regard to the spelling of my name) when I requested a confirmation by email. When I did not received an email confirmation, I called a second time and when the agent completed the time consuming process to send me an email confirmation, again the spelling of my email address was not verified. I then used the on-line email form and, for the third time, requested an email confirmation of my reservation. After not receiving that email, I called the 833 number and made my fourth request. I had to ask the young man who answered to spell my name on my email address and of course it was wrong. I received the email confirmation at my correct email address but of course the email address on the reservation still had the wrong spelling of my name. I will never use this service again and I will not recommend it to anyone else. Thank you