I called to book a room on 2-15-21 thought I was talking to the Days inn motel in Odessa Texas. We had been without power for over 10 hours and I asked the guy several times does the motel currently have power. It was 0 degrees here for 2 days the guy on the other end assured me the motel had power. 5 minutes after I hung up with him my wife went to check in and the motel hadn't had power for about the same time we didn't at home. I called back to your reservation desk and get told sorry we have a no cancellation policy and we will not refund your money. I've also Contacted the motel direct and informed the manager of how your services are. Today I received a email stating that I would not be getting my money back I cannot believe that your company does people this way my family and I was in dire need of a warm room and your company took advantage of that.