I singed up at Planet Fitness back in September of 2019 and did not use the services at all for about four months. I then went into the club and requested that my membership be cancelled because I wasn't using it. I was told that they would not give me a refund and that they would freeze my account for the four months and I could use the services for that time. Well, during that time Covid 19 hit the country and the gyms were shut down. I tried and tried to contact the club many times, to no avail - just waiting patiently for them to open. They opened up for a few weeks and closed back up again, during that time I visited my local club and requested to cancel my membership and requested a full refund for all fees charged. They charged me a cancellation fee and I never heard from them again. I will now contact the cooperate office.