I have on 10th April 2020 emailed to Cebu Pacific asking for full refund. I have on many occasions emailed to Cebu Pacific to follow up on my full refund for YC7Z2F and TJ4RWQ which i was told is due to refund on Jan 2021. I have yet to get the refund and l have requested their Customer Care, James to escalate to their higher management as this is taking too long. They keep telling me "As we check, the refunds were already transmitted to our acquiring bank. Please note that the refund might not immediately reflect on your account. You may monitor your next billing statements for the reflection on your account might vary depending on your bank's cut off. Hope this update helps and let us know if you have other concerns. " Till today, i have yet to receive my refund.