express-b105579">American Express send me a postcard stating there was an unused balance on a prepaid gift card. I called and then sent information they were requesting. After months of no response, I called again and was told they would reprocess the request. Finally about 4 months later, I received a request letter dated Sept 10th, 2021 stating they needed more information to verify my address - a copy of a utility bill and a govt issued ID. The envelope had a postmark date of Sept 14, 2021. The letter stated if they did not receive the requested information back 10 days from the date of the letter, Sept 10th, they would consider the matter closed. So, they waited 4 days to mail it, and left me with two to get them information to them...It is impossible. Further, when I called them they said the 6 digit reference number on the letter needed to be 8 digits, and they could not help me! They even told me the Gift Card dept has no office in Utah, as noted on the letterhead. And, there was no telephone contact number. They clearly want you to get frustrated and give up. The department is express-b105579">American Express Prepaid Resolution Team Customer: Cara Clancy Reference #: 895560