It is now nearly 3 months since I got my car changed in my name but I am still waiting for my original car key from the bank. I did lots and lots of calls but no use at-all and then visited your branch (auto lease) Jeddah many times and thru the customer support desk staff given a request for the key to head office also. It is again 2 months now but the same old story only. Calling your customer service number is simply useless for most of the time. At the end, could you please tell me, usually how many months/years you take to hand-over the second key (even after paying all the money and receiving the car Estimara under the customer name as well). If it usually takes lots of months or years, then at-least I can have a peace of mind so that I don't need to follow-it up every day/week/month etc. Thank you very and extremely sorry if this email finds annoying.