I got a new van and there was a complication of ownership transfer that the temporary plate number didn't get updated on tolltag account. I received the zipcash bill in march 2021 so I called and CPA team (which Randy at customer service dept. told me) member verified I was the tolltag holder so they were going to lower the bill amount to tolltag holder rate. I called in mid-march, end of march and early april and all three representativies told me not to pay for it yet because the amount has to be corrected to tolltag rate. None of them called me as promised and time had gone by and I received the 2nd notice with a bunch of penalties. When I called today (5/28/21), none was promises that was made to me back in march to april was valid at all. Randy told me all three representatives had given me misinformation and all he could do was to waive the penalities which leaves me to pay the zipcash rate. I am filing an official complaint to NTTA for your lack of training to collection department (CPA) and not being responsible for the information you give to customers. Now, I can't rely on what your rep say every time when I call, I would have to doubt for information that I will be provided with by NTTA. I demand an official response back from your higher position person for admitting on lack of training and not being responsible for the misinformation your rep provides to customers.