3 yrs ago we had carpet installed, well the carpet now looks like it is 15 yrs old I contacted the company to see what they could do for us I sent pictures it was agreed upon by our local rep Brad to replace the living room carpet at no charge ( I have an email to prove it) that also because of this he would not be charging for the install nor the new rug, Well in Oct 2020 is when this all started may I add. I went online and picked out the best carpet that I wanted because we have dogs I wanted a dark carpet, I picked it out and made the apt the install guy showed up with a very light carpet I refused the carpet and at that time they canceled my order all together, So back on the phone trying to get in touch with Brad I have no idea he had left the company that was in Dec of 2020 at that time I was contacted by Carla Manning we had some words because I was upset, mind you this was now April of 2021 and still no carpet. I have had nothing but the runaround I would call once a week and ask when it would be here, I was told then that it is back ordered, ok.So I waited now to move forward it is now May 19 th 2021 I was told last week they would be here today I several messages I asked them please do not call before 11 am I work the 11-7 shift, that morning my husband had a DR's apt he left here at 9:35 the install guy never called he just showed up at 10:15 someone did try toi call but when I redialed it said it was a non working number.I called Empire rather irate yes I yelled at Carla but came right down while she continued to scream at me by his time my husband was home he could even hear her from the living room. She threatened me that if this cont she would stop everything, I would get nothing. Still screaming at me I shut up and listened to her rant. She said "I have never dealt with such a rude person in my life" I'm sorry but I worked retail for a number of years and If I EVER talked to any customer like that I would have been fired on the spot. So anyway I will be staying up all night to meet with the installer no sleep for me until after he is gone. Carla informed me he would be here on May 20th anytime between 7-9 am to do the install. In closing I have never ever been treated like this in my life, who does she thong she is, we have not gotten along since day one I honestly feel she is in the wrong line of work and does NOT need to be any part of customer service / There is always 3 sides to every story my side, her side and the truth . I'm pretty sure she will make me out to be a total [censored] which I am not, saying I have given HER staff a hard time and such is not true. I wish I had recorded our conversation . In closing I when I worked in the retail field was always taught that the customer is always right . I CAN'T DOWNLOAD ANY OF MY PROOF AS OF PICTURES OR E-MAILS