Called on 6/13/2020 told them trouble with laptop, told me they could fix for $199.99 for 1 year or 2 years for $239.99 took the 2 years, the tech started at2:39 pm at 5:00 he still could not fix another tech took over at about 8:30 he said its fixed it would not print to my printer, the next day I turned it on slow to start then all kind of tabs were trying to load. Went to shut down it would not shut down had to turn power off. Called 6/14/2020 no one would answer. Called at 7:35 6/16/2020 was on hold until 8:40 am when a lady answered told her problem it was not fixed and I wanted a refund she said no she would fix I said no you are not getting on this computer finally I said again I want a refund I will ntake it to get it fixed. She said someone would call me in the next 24hrs. I be that will not happen.