I've been trying to get a power cord for my chair for more than 2 months without any success. Sometimes they tell me that the power cord in on the way and then they request pictures that I sent like 5 times without any success. Can someone that really care help me!??!!! Also i've been trying to get fix a couch that is not being even a year (a technician already came) but i've been waiting for the parts forever and I finally received a call to schedule the delivery but I didn't answer then I call back and as usual they don't even know why someone call me because they don't have anything on their system. Can someone please help me??!!! I'm really frustrated!! This is not anything that requires a lot of knowledge Please call me to [protected] not to my husbands because he's busy (that's another thing I asked to change and of course customer service didn't do it)