After several calls, a nasty representative named steve id# 5260548 told me accounting can't help you. There is nothing we can do. It's our policy. There are no managers. Prepaid charges are kept whether you take the car or not. He was rude and said it was my fault for not reading... Full story I booked a reservation with priceline for a rental car. I prepaid for the car in advance to save time and lock in a price... When I got to the rental company fox I waited 4 hrs to get service, due to the price I waited. When I finally go to the counter they requested to place $600 hold on my card which I didn't have. I left, called my bank to have the prepaid charge refunded and thought nothing of it. 3 months later I saw the charge back on my card.