My Renault Megane Expression 2018 is nearly 3 years old and since I got the car, I had to top up the oil about 4 times, (I purchased this vehicle brand new). After sending it to Route 24 in Johannesburg (twice) they finally decided to take my car in and change the engine (under guarantee). The car went in on the 2nd of July 21. The first week they had put the new engine in, I was told that it should be ready the week thereafter (7 July 21). I called the following week to inquire and was told that they were waiting for a thermostat and could have my car by the following Friday (16 July 21). When I called again, I was informed the registration papers of the car should be ready by Friday 23 July 2021. I called on the 23rd and was told the car papers were not ready, but should be ready the following week. I have again called today, 27th July 21, and have been told they are having problems with the person who handles their licencing and by Friday this week (30th July 21), it should be ready. It is nearly a month that Route 24, have had my car and I find this is now a problem as I am left stranded without a car for this whole time. Since the late nineties my family has bought 6 Renault's from Route 24. (Laguna 1; Laguna 2; Scenic 1600; Scenic 2LT; Fluence in 2011 and now the Megane in 2018). I am totally disappointed in Renault, but I can assure you, this will be my last Renault I purchase! I know that Renault is not concerned about loosing one customer and this disheartens me as I have been a loyal customer for many years. Service should be of utmost important to any dealer, yet recently, I have not seen any of this with Route 24. Each time I have queried if I can receive a courtesy vehicle, I have always been informed there is no vehicle available. I recently purchased a Honda Brio, which would probably be in the KWID range. When it needed a service, without hesitation, we were given a Civic to use, which is in the price range of your Koleos. NOW THAT IS SERVICE! Prior to my car engine been replaced, my oil needed checking and I was given a Kwid to drive. If someone does not know the Renault cars, they would be highly disappointed driving this vehicle, as there seemed to be a problem with the gearbox and just the finishes of this vehicle was an eye opener. Perhaps Renault should be thinking about their products and definitely their service! At this stage, I would happily consider reimbursement for my vehicle after the treatment I have received, bearing in mind this vehicle now has a brand NEW engine. I can only hope to get a response regarding my issues with my Megane! FROM AN EXTREMELY DISAPPOINTED AND DISGRUNTLED CUSTOMER D Hardy [protected]