Hi All I had a discussion with the customer service representative asking her, that I need to relocate and reinstall my current satellite and LNB's to my new address putting in consideration that I installed them since 3 months ago only. But she told me that they can't do that as per OSN Egypt Rules...!!! And that they have to install new satellite and LNB's to my new address and in this case I have to pay the full value again for these satellite and LNB's...!!! And this totally contradicts with the information I had from the sales manager whom I agreed with on the package, as I was very clear that i'll Relocate within 3 to 4 months and she confirmed to me that there is no problem with that and that OSN team will come and take my current equipment and install it in my new address, costing me only the services charges. OSN Custmer Service feedback is totally unacceptable to me and I need what was committed to me by OSN sales to be executed ASAP. Appreciate your prompt feedback. BR Ahmed Refaei