Do not use this company. I was overcharged, my items were not delivered on time, many items were damanged and missing. Ross never returns phone calls or emails. The driver/movers speak very little English, are hard to communicate with and do not care about your items. The boxes looked like they were just thrown into the truck. A lot of my furniture was damaged and looks like they dropped the furniture when loading. The trucks looked like rental trucks and did not have their logo on the truck. I have filed many complaints with Ross and yet no communication.