On March 30, 2016, we had Ruben Cruz and his son, with The Grout Medic in San Antonio, TX, come in and regrout / reseal all of our tile kitchen counters and walls. They told us the seal would last up to 10 years and I was very excited about the finished product. We waited 4 days before using our kitchen, and when wiping the surface with a lightly damp sponge, I noticed a lot of "gray" areas where the water was not "beading up" and the grout was absorbing water. I called Mr. Cruz, and he returned to apply more sealant. Two and a half months later, it is obvious that the sealant he used was exceptionally poor quality, even after 3 or 4 coats. There are very large areas that absorb fluid and do not bead up to protect the grout. We were especially concerned about the area behind the kitchen sink and mentioned that to Mr. Cruz. Howeve, we now have to put absorbent cloth behind the kitchen faucet and sink so the water doesn't get soaked into the grout. The grout is turning colors and looks horrible in spots. I can't tell you how disappointed I am because the goal was to keep the current tiles and not tear the whole kitchen apart and go through the expense of installing new counters and backsplashes. I thought The Grout Medic was a member of the BBB, but I can't locate them anymore to make a complaint. The only desirable solution is to have someone (not Mr. Cruz) come in and regrout again and use a much better quality sealant. My husband and I are elderly, I am disabled, and neither of us are up to doing this ourselves. We paid $650 for a botched job that is so heartbreaking to me especially since I'd been wanting the counters cleaned, regrouted and sealed so they wouldn't be so hard to clean. I definitely picked the wrong contractor.