My Name is Riaz, I am living in Saudi Arabia for more than five years. I love shopping in LULU. I use to go twice in a month or thrice for getting items. I had a bad experience for the past weeks in Lulu hypermarket. Last Saturday I visited Lulu mall in Amir Fawaz. I purchased some items which cost around 250 SR. But when I came to the counter the employee billed me around 370. I asked him to check again later on and he has billed me for the items which I did not purchase. Maybe it was by mistake by the staff and I left. But when I came home and checked the bill again, I was not not satisfied as I saw items in the bill which I did not purchase. Every weekend I used to visit and purchase regularly. Till date I have not checked the bills on my purchases. But that incident made me worried because I do not know whether we are paying the correct amount for my purchase. Yesterday on 14.09.2021 i visited again to the Lulu in Marwah Jeddah for purchasing some items as there is a promotion . Since i had the bad experience of incorrect bill in last week i purchased the items and checked my bill for the correctness but what happened is i have charged 75.95 Sr for the item which cost SR 29.50. . I rushed immediately to the counter and asked about the incorrect bill . They are saying that it was a system error. Later on one person came and convinced me and asked me to give feedback . I have written the feedback and I collected the amount.I was just wondering how the staff can be so irresponsible. It is not a matter of money, it is a matter of trust. for that purchase in the hypermarket I have to travel nearly 30 km in a taxi in case if the bill is incorrect I have to spend another 30 SR and travel 30 km to get that incorrect amount or in another situation if I did not check the bills then 30 SR is a loss for me. I don't know how many customers have gone without checking after purchasing. I have attached all the screenshots. I have never ever checked the bills of LULU Hypermarket during my purchases . But hereafter I will check and tell my friends and my known circles to be vigilant during their purchase in Lulu. I have also given you the feedback in their suggestion box.