On 7/10, I contacted Icelandair by email because I had just realized that I had neglected to enter my travel voucher number (a $1100 credit from my 2020 Covid-cancelled flight) when I re-booked a flight for my re-scheduled trip on 7/5. It seems the process is totally manual that the voucher number must be entered. for the credit to be applied. I was logged in to my Icelandair account, so it would have been nice if the site had a pop-up to ask me if I want to use my credit. But this is not so. Unfortunately for me, the re-scheduled flight now costs $1600, AND is no longer nonstop, but oh well, such is the aftermath of covid pandemic. At least I have my $1100 credit to apply to the cost. I received an email reply today from Bjorn and was shocked that I was told Icelandair will not issue me my $1100 credit because my request occurred more than 48 hours since I had booked the flight. I have just paid $1600 for the new flight, which is $500 more than the original flight, and yet they will not honor the $1100 credit 5 days later? This is unbelievable. It's not like I am asking for my money back. I AM paying for a new flight. And I AM paying $500 more for a flight that is no longer offered nonstop. I find it hard to believe that they are really going to refuse to refund my travel voucher because it took me 5 days to notice that the credit was not applied, rather than 48 hours???? I know we are all struggling with the ordeals of Covid- especially the travel industry. But this is really poor customer service.