I received an email from Jet Blue that I received a "PAIR of CERTIFICATES" as a Health Care hero's nomination. The email uses the plural of the word certificate"s" and the Word "PAIR". I was finally able to get approved time of from work which cannot be given back only to be told when I tried to book our flights that Jet Blue made and error and that my nomination was different than other health care workers and I should have been told it was one ticket even though I received a second email from them stating my PAIR of tickets has now been extended to be used until December 2021 due to Covid. I was told it was a "typo" from Jet Blue and that I need to purchase my second ticket and they refuse to honor what they have told me for a whole year that I received. Spoke with two very snarky customer services representatives who gave me an oh well attitude even after acknowledging their own error. They love the media response they received for this campaign but refuse to honor what they offered to me even after acknowledging their error