I purchased a ticket last year in January to travel in March. Because of the COVID-19 I had to cancel it. ASAP tickets refused to give me refund claiming that SWISS Airlines are the only company that does not give refund even it is worldwide pandemic situation. I kept my credit hoping to travel later. Year after (couple days ago) I called and emailed SWISS airlines and have confirmation that my ticket is refundable IN FULL. ASAP want's to take $250 for fee. If they refunded my ticket a year ago I would accept this fee, but they kept my money for more than 13 months and still want to take a fee?!!!! How about they deduct that fee from interest they owe me for keeping my money!!!!?? ASAP TICKETS IS THE WORST AGENCY!!!!! DON'T BUY FROM THEM.