My gym membership had an auto renewal clause. At the time I bought membership it was monthly so I gave the gym my account info to debit each month, but I decided it would save me money to pay for a full year. Then when my year was up asf int'l sent me my first statement. Since signing up for my membership I had lost the orginal debit card and my bank issued me a new one. When I received the statement I had noticed a manual billing fee of $5 along with the current month and the next month for the $29 monthly membership costs. I immediately called and tried to cancel the entire membership, but the customer service rep kevin (who apparently is the only rep that seems to work at that call center because I had called 3 times during different days and hours) told me I owed $68 instead of what my current bill indicated of $63. I was prepared to pay the $63, but he refused to close my account unless the additional $5 was paid as well. I was not happy at all, but he proceeded to tell me that it was a legitimate fee that I indeed owed. I asked what was the bill specifically for. He explained it was a fee charged for having to send the physical paper bill versus debiting the my account. This was the first and only bill I had received and I knew that was a bogus charge. Furthermore, it did not appear on the bill. He justified the incorrect amount as a "data entry error". They under no circumstances would wave that fee. This incident occurred last monday and I am still disgusted by this customer service rep and how he treated the whole situation. When I told him I was going to only pay the amount on my bill he warned my that the account would stay open and continuously incur these charges. I could care less about the $5, but it's the principle. They were not the company that I had signed my gym membership contract with, and therefore did not see me as their cusotmer at all. Unfortunately, I swallowed my pride and paid the $68. I am still upset about this though. What kind of company refuses to waive a fee that they admittingly did not add on my bill or provided the service to which the fees are applied in the first place. Asf international and kevin have a lot to learn about customer service and respect.