Due to COVID-19 the Airline I was to fly with authorized a refund for the flight which they canceled. MYTRIP personnel refuse to acknowledge this and continue to claim the tickets were non-refundable or I need to consent to the release of personal information in order for them to even respond to my correspondence. They are just taking people's money and have demonstrated that they have no integrity or regard for their customers. I wish I had checked out their ranking/reviews before I ever did business with them. They clearly should not be in business.