In November 2015, I contracted wilth ALP movers to move my furniture from Meyerton to Cape Town The amount Quoted was R15300.00. On 8 December at 14:08 I called Pieter (Surname unknown) and advised that the Volume had increased from 60cu metres to 65 Cu Metres see attached mp3 audio file. At 14:29 Pieter sent me an invoice based on the above discussion see attached file The booking was confirmed for Monday 14 December 9.30 to 10.30 I paid a deposit of R5300.00 by electronic transfer directly into the account of ALP on 12 December 2015 at 16:16 hrs. On Monday 14 December I waited for the truck until 11:00 when I started phoning both Pieter and Craig (surnames unknown). Both parties claim to be the only 2 directors of the company. At 11:19 Craig informed me that the truck was past Alberton and should be there shortly. This continued until 14:00 when a 6 ton truck in poor condition and with only a capacity to carry 26 cuM arrived. It was necessary for me to help push the truck to get it to start I immediately phoned to say that this was impossible. How could they sent a truck with less than half the capacity required and asked that they return the next day with a suitable truck. What followed until circa 15:50 was unsuccessful attempts to find a larger truck, when Craig confirmed that no larger truck was available ALP has not delivered in terms of our contract, as they did not supply the Vehicle suitable for the agreed task. I had chosen this company based on their website claims that they had in excess of 20 interlinks. I then realized that they were unable to supply the required vehicle and asked for the return of my money. Pieter tried to evade this by saying that he had undergone petrol expenses. If the truck was out of Alberton by 11:00 and only arrived in Henley on Klip at 14:00, I cannot be responsible. I also spoke to the driver who said he was lost. This is difficult to understand as I had sent very specific instructions by e-mail He then tried to say that I had suddenly increased the volume from 50cu M to 65 on the day of the move. This is clearly proven incorrect by the telephonic discussion of the 8th Dec and subsequent invoice. Subsequent to this Pieter has alleged (sms at 15:21) that he given the money to Craig and Craig would refund me only R3500 because I had cancelled the booking. I do not accept this as the company / individuals had not delivered in terms of the contract. In a telephonic discussion with Craig he said that He would discuss the matter with Pieter and refund my Money. At 16:58 Craig confirmed that Pieter would refund my money. Since then I have not been able to get either party to answer their phones At 21:00 no money had been received By 5 January 2016 despite further requests for a refund, no money or response has been received