Order 00000006830****, garden bench, placed on May 10, 2020 Mary Kreger, kregermj01@***.com 1210 Nightingale Ct, Leland, NC 28451 Your company received the damaged package on May 26, 2020 Receiver was :. Simms Below is a message from UPS. I contacted Plow and Hearth, Customer Service last week to inquire about the status of my order. I explained to the Customer Service I was suppose to receive the order on May 18 but for some reason, UPS had not delivered the package. The customer service tech promised that she would call me back within an hour and let me know the status of the order. She did not call back as promised, so I assume that she handled the situation. Well, she handled the issue by ignoring my concern and not doing anything about it!! According to the email below, the package was returned to your company. Please refund my account immediately!! This is the worse customer service I have ever received. I will no longer do any business with Plow and Hearth. Again, request a refund to my credit card. Mary Kreger kregermj01@***.com 1210 Nightingale Ct, Leland, NC 28451 BELOW IS THE EMAIL THAT I RECEIVED FROM UPS: Mary, I am sorry for the late response due to the high volume of email that we are receiving. We apologize if this shipment was returned to the shipper. I had checked the information on our system and it shows that there was a complaint forwarded to our UPS facility in regards with this shipment. Based on the response that we had received from our UPS facility it shows that your package was damage. This was the reason why the package was then returned back to the sender. At this point we recommend that you coordinate with your shipper for assistance with the damage claim on this damage package. User's recommendation: Company will not refund account. Be very careful. I've sent numerous emails with no response from company. Merchandise was never received by me, but returned by UPS to Plow and Hearth because package was damaged. However, Plow and Hearth still has credited my account, will not respond to emails. I have sent numerous emails to Customer Service. Their customer service department is the worse to deal with. They will lie just to get you off the phone with a promise that they will take care of the issue. To date, they have not refunded my account. Buyer beware.