13 Sep, 2021 → by ClaimboUser130712
Refunds overcharging and racist behavior
2
Aer Lingus the worst airline ever Aer Lingus have overcharged me from an original fare. Overcharges on all changes even though the destination country was just in complete lockdown. An original ticket was purchased August 2020. Supposed to fly that Xmas. Did not Happen due to lockdown. Changed my flight 4-5 times. All due to The UK still being in lockdown. Was charged each and every time. I am writing this after waiting 40 min and 1 hour on a call with a rude European Agent. Who asked me why I made changes. I told him also due to bereavement. He started laughing. I was horrified. I was just racially assaulted by the same operator. from Bulgaria. I asked him his name he made reference to a Black American comedian. However, nothing was resolved. I will take this horrific experience further. I have flown for 51 years of my life. Aer Lingus are a total embarrassment