Good Day . During 2019 we booked tickets on Ethiopian Airlines to Prague but due to Covid 19 we had to settle for vouchers which we again used in 2020 to book tickets to Belgium. On [protected] my mother in law staying in Free State passed away, 1000km away from where we stay. Whilst busy with funeral arrangements, five days later my father in law also passed away. We had to pay for everything as they were Government dependent. Six days later, 2021-03-01, my wife went into hospital for major surgery which had complications. Three weeks late 2021-03-23 my wife went in for another major surgery and ended up in ICU. She stayed in hospital for ten days. She has to go back for some more major surgery during July 2021, Covid 19 permitting. We explained everything to Customer service who send us to Cape Town Branch. I travelled to Cape Town 100km away. Got no instant result but two weeks later an email saying we cannot be refunded but should except vouchers. we feel that the latter part is not Covid related and something beyond our control. We used all our savings for funeral costs and certain medical expenses not covered by Medical Aid. We cannot eat or drink a voucher. We need the money. The doctor explained that my wife will not be 100% before over more than one year. Now we are mostly depending on one income and not two. Please refund us our tickets.