1 Sep, 2021 → by ClaimboUser605715
Refund policy – booking 6272905
4
After having a wondeful first Viking river cruise from Paris to Zurich in 2019 we booked booked a Portugal River Cruise for the summer of 2020. With the pandemic that trip has been rescheduled twice and now scheduled for November 2021. We were already concerned about any travel with ongoing Covid problems and then the recent CDC warning last week warning against cruises especially for older people has made us decide to cancel. Called today and spoke to an agent named Roslyn and were basically told no refund since we used the 125% vouchers. Viking has had our money for almost two years and we want it back. Since original booking we are two years older and not really wanting to chance our health. Have read other similar complaints on this site. It's time for Viking to step up and make things right instead of flooding our mailbox and TV with ads.