I ordered a dress which turned out to be much too big for me. I contacted Roamans through my online account, and I printed out a return label per their instructions. I waited a week or two and still had not received an email notification that they received my return. No email notification to let me know a refund had been issued (and to which card). Just silence. Their online Chat is always unavailable, and there is no other way to contact them. I tried several phone #'s I found online. Couldn't reach anyone. I finally resorted to messaging Roamans on Facebook. It took days to get a very poor response. I responded, more days before they sent me another message saying the refund was already issued. My bank account wasn't showing it so I asked which card it was refunded to. They said they aren't allowed to say. Still no email confirming a refund was issued. I'm more than frustrated with them. Worst customer service ever.