Dear Sir/Madam, I am Emrulla Xhilaga, a customer with booking number CF3146AE. With the following, I am writing to you to claim the amount of £ 101.40 for the booking that I made on the 3-rd of June for a car rental at Seville airport. According to the agreement, on the 29-th of July, I had to find the car at the airport of Seville which resulted in a failed tentative. I did not find the car and I was obliged to pay for another car since I had to find another immediate solution due to my little kids. Consequently, since I did not get the service for which I paid, I am kindly asking for the refund of the sum. In attached, find please the document proving the payment. Should you need any other information, do not hesitate to contact me on the following e-mail address: [protected]@gmail.com. Kind regards, Emrulla Xhilaga