Update by user Aug 05, 2021 Waiting to hear...... Original review posted by user Aug 05, 2021 Booking ID: ****** I was informed by email ( 27/7/21) from yourselves that my flights have been cancelled. I contacted jet2 who have informed me a refund has been made. This has not arrived in my account.... jet2s email stated that the agent( yourselves) may be holding this money. Can you please advise where it is Regards ***** Please see all information and emails relating to this issue below. Booking details - Manchester to Pisa x2 passengers 25 Sep (out ) - 01 Oct (returning ) 2021 25 September 2021 Jet2 LS883 PNR: 28LZE7 01 October 2021 Jet2 LS884 Economy PNR: 28LZE7 Copy of jet2 email ~ Hi **** Thanks for your email to Jet2.com. Having taken a look at your booking reference I can see confirm your booking has been cancelled and a refund has been processed back onto the original payment method that was used for the booking. Sometimes Travel Agents use their store card to make the booking, so if this refund hasnt reached you I would suggest speaking with them for more information. Last minute email - Hi ***** Important information: flight cancellation Booking ID ****** We have been notified by the airline that the flight 28LZE7 has been cancelled How to request a refund, or change your flight To change your flight, or request a refund, please go directly to the airline's website We apologise for the inconvenience this has caused. Kind regards, Customer Care Team lastminute.com