My flight booking TFFSTW, [Ticket #4244816], booking code [protected] for $1, 068.21 was cancelled on January 11, 2021. A refund was promised by Travelgenio for the cancellation but it was never completed. These flights were for 2 adults and 1 infant. The route cancelled was ASU to MEX on February 18, 2021 on Avianca and return from MEX to ASU on February 27, 2021 on Avianca. Travelgenio informed me on the phone the airline refunded the ticket to them but as today I haven't received my refund from Travelgenio yet. Please Travelgenio, complete my refund as soon as possible because I've been waiting since January. Thank you very much!