I booked my flight in mid may using an airline credit that could only be used through Expedia. I am due to travel on June 28th, and last night received an email from Expedia stating that the "Airline" has cancelled my flights. I logged into United and saw that my flight was not cancelled. I called Expedia beginning at 8 am, and after being put on eternal hold, given every excuse in the book and just blatantly lied to about the cancellation from the airline, I was told that I needed to pay an additional $200 for a change fee and in addition to that, the fares had since gone up so I would have to pay the difference. When I asked to speak to a manager or supervisor, I was told that they would try and reach them, and then proceeded to leave me on hold for 1 hour and 15 minutes. I made 3 additional calls just asking for a refund, which is rightfully mine, once again I was told that I would have to get the approval from a non existent supervisor but promised I would get a call back in 20 minutes. In total I wasted 5 1/2 hours this morning speaking to some customer service rep and got absolutely nowhere. I am requesting a refund as now I am left having to book a ticket directly through the airline and thanks to Expedia's incompetence, will have to pay more money . I was told a refund needs a Supervisor's approval, although I am not sure why if they clearly state that they will refund you on their site, but there are no supervisors to be found. Have now been waiting 4 hours for that call back. I have filed a complaint with the Better Business Bureau along with the Federal trade Commission as well