Worst company ever Their customer service is really really bad, nothing works properly, app or web, you cannot talk with them at all, it took me weeks to receive answers and they are not at all flexible. I wouldn't recommend it at all. It could be an apocalypse over the world and they won't understand in order to give you a refund or credit or any understandable solution. It's sad how they threat their customers. Never again will use them again and I wouldn't recommend them either. There are other companies with better services.. I lost a lot of money just because I choose to travel with them and I didn't even traveled or will in the future. Never ever again..