22 Aug, 2018 → by ClaimboUser947442
Refrigerator hinge recall parts delivery hassle

1

My refrigerator which cost $8600. has a hinge recall. Servi man said doors fall off and one lady had her toe chopped off when it happened. So I called and ordered the part from the recall center n 7/26/18. They sent the wrong part two weeks later. They select the part themselves using the model number. Please note the door will not close so I have no refrigerator or freezer because if you leave it running with the door open the compressor will burn up. We called and ordered the parts again from the recall department. That was 8/15/18 it is now 8/22/18 and not one person knows if the parts have shipped or not. I am so angry. I can not have anyone in the kitchen because we fear door could injure someone. I am on hols now with the main parts department customer service. I have been on hold off and on for twenty minutes at a time with no person picking up the call. Do yourself a favor and buy a different type of refrigerator. Two months and still no parts for the recall that could kill a child or old person. So very dangerous and they just do not seem to have a clue. Now they tell me they have to make the part and have nothing to send me. They do not know when the part will be ready.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Viking Range you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.