i purchased this item from ebay.uk. jan.19. this does not represent the use of the machine. this item is used approx. once a week up to the middle of 2020. when it actually melted the metal on both sides of product, it is a complete danger to anyone using it. its only used for eggs it has not had hard wear and only used by adults. we just could not believe that it had melted i do still have the item i really do think this problem should be addressed as if this happened to an elderly person it would severely burn them. i am very disappointed that eBay didn't want to know there excuse was that it was out of the 14 days time period. im very disappointed as the machine is a very good idea, so very dangerous i do still have it if you want to inspect it, i would like a reply. yours faithfully. mrs. Patricia Fosh.