I was having my car assessed and the shop was calling me and I was having difficulty with my cell phone and when tried to answer my phone froze up. So called into Bob Brady main line and this was a woman who answered the phone on 6/16/17 between times 1:00pm-2:00pm and she explained to me she could not transfer my call to the shop because everyone was with guest so she could take my number and have them return my call so I went along with that and left name and number but during trying to leave information she kept asking me to repeat information as if she could not understand seemed to be short with me the guest. So then Bob Brady service department called me back and my phone froze once again so I called from my work phone and asked if I could be transferred to shop and she told me all workers was on the phone lines and she could not transfer my call but she could take a message again being short and snippy I then explained "mam my phone not working and I'm having to use a work phone and I can wait on the line if u just transfer the call so then she transferred me to a phone line that gave me a message machine of someone named Kelly, I then hung up and awaited another call no call ever received so I called back to go through the same situation of the receptionist not wanting to allow me to talk to shop about my vehicle. This experience alone has made me never want to deal with Bob Brady on any level again bottom line is I'm calling about my vehicle I want to know what's going on and what's next step and to have to deal with rude staff and poor customer service is the last thing anyone wants. Hopefully this situation gets resolved cause the first person you come in contact with will affect the outcome for the business.