My name.. is Lori Harris. my email address..lori.a.[protected]@gmail.com my phone number is [protected] I have all my emails too customer service from luckyland and also my confirmation email that they had deposited my winning into bank account on file.. It's REALY ironic that there's no way to communicate but email and that when they decided they just stop all communication I first noticed some transactions on my account. When I first opened my account One here and one there of coarse I sent out a email and the process that was left for me to do was complicated so I just gave up. And of coarse kept playing USEING my card to purchase coins on the site. Then I WON and so I decided I wanted to redeem my winnings and you're familiar with the process and so I gave my personal info they requested. Bank account routing number and S.S. number. And time and time again there was one road block after the other and emails I sent many, lots of times with response they were closing this ticket due I guess to me sending numerous email so they could serve me better but that was only a joke Cause to this day my problems are left unresolved and now my account is deleted my winning never payed and my money I had on my account for coins never returned to me.Everytime it seemed there was a problem from name spelled wrong too my address saying S instead of South to forgotten apt # ECT. And so time and time again I had to send my personal information I mentioned earlier to them again. There was 2 times they finally confirmed they sent my winnings to my account. First time 180.00 I waited and waited then the email that my account was closed (bank) not true money was placed back on my account and I continued to play win some loose some. Then I reached 240.00 and decided to redeem after a few trays I finally got all info correct and got my confirmation email that the 240.00 would be deposited in my bank account .that they did there deposit I just had to wait on my bank to process it .Less than 3 days later there was back to back unauthorized charges on my debit card so I sent out a email 3 days after they told me they had already deposited my winning .Ao yeah I still have no received my winning no been refunded my money on my account for playing with nor will any body respond to me. This is the most frustrating. Bull×××× and I have been treated horrible. Will you please fix the problems and will you please respond to this complaint asap