23 Feb, 2021 → by ClaimboUser855993
Received wrong product in the mail, which was delivered extremely late.
1
I purchased a Netgear AC4000 Router from Walmart, which was sold through New Day Distributors. Initially it was purchased on February 4, 2021, I hadn't received the item until 18 days later. Which was after 2 letters to the company asking what happened, but with generic replies not answering my questions. Finally it arrives, but is the wrong model (AC3200) at the same price. They never contacted me, asking if I was OK with a substitution at a reduced price, just sent it thinking I wouldn't notice the difference. I have sent the device back... User's recommendation: Be careful with this company. If it is delayed in coming, it's probably because they don't have it and are trying to find a substitute.